Support for Jaspen

Effective Date: September 15, 2025
Last Updated: March 9, 2026

How can we help?

Find answers, report issues, or contact our team. For legal docs, see Terms of Service and Privacy Policy.

Contact Options

Support: [email protected]
General: [email protected]
Website: jaspen.ai
Address: 4030 Wake Forest Road, STE 349, Raleigh, NC 27609, USA

Common Topics

Billing

Receipts and invoices
Subscription plan changes and renewals
Managing subscriptions

Account

Access issues and password resets
Data export and deletion requests
Workspace and session access

Technical

Crashes or performance problems
Feature requests and feedback
Bug reports (include device, OS, steps to reproduce)

Submit a Request

When emailing support, include:

Your account email
Device/browser and operating system
Steps to reproduce the issue and screenshots if possible

Response Times

Business hours: Mon–Fri, 9am–5pm ET
Typical first response: within 2 business days